Kingstowne Carpet and Rug Cleaning
Winner of the 2016 Angie's List Super Service Award!
                                                                                                                                                                                                                                                                                                                                                     500 Montgomery Street                                                                                                                                                         Alexandria, VA 22314
                                                                                                                                                      703-298-1446

Your Subtitle text
Reviews

REVIEWS! There are many reviews which can be accessed via Yelp, Google and Angie's List. Here are 46 additional reviews which we received from Home Advisor customers from 2010 to 2014. All posted reviews are included - exactly as they originally appeared online:

  
Review by Christy O. in Fairfax Station, VA

 

My HomeAdvisor Overall Rating

45 Total Reviews

 

4.86


Ratings by Criteria

Quality

 

4.83

Customer Service

 

4.90

Value For Money

 

4.84

Ratings Distribution

5 Stars

 

42

4 Stars

 

2

3 Stars

 

1

2 Stars

 

0

1 Stars

 

0

Ratings & Reviews

Showing All:

Date

Rating

Review

06/15/2012

4.0

Quality: 4.0
Customer Service: 4.0
Value for Money: 4.0

Review by Rebecca M. in Alexandria, VA

Project: Clean Upholstery and Furniture

Comments: Courteous, professional, a good clean. I would hire again for carpet cleaning!

Add Your Comments to This Review

06/03/2012

4.67

Quality: 4.0
Customer Service: 5.0
Value for Money: 5.0

Review by Elizabeth M. in Alexandria, VA

Project: Clean Upholstery and Furniture

Comments: Steve is committed to quality and excellent service.

Add Your Comments to This Review

05/31/2012

4.5

Quality: 4.0
Customer Service: 5.0
Value for Money: 4.5

Review by Josh M. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Kingstowne Carpet & Upholstery Cleaning did a great job. Excellent customer service and reliable work. Did great job in the details like ensuring that everything was cleaned and some furniture moved to ensure total clean.

Add Your Comments to This Review

03/01/2012

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Darlene F. in Woodbridge, VA

Project: Clean Carpets or Rugs in a Home

Comments: The big thing that impressed me the most was how diligently I was contacted - by email, magnet and business card on my door, text and phone message the same day I did my request on Service Magic. Everything was very professional and on time. Steve even went the extra mile and moved a couple of pieces of furniture to clean under them when I had said he did not need to do it. Excellent work! I will definitely be calling the next time I need my carpet cleaned. A+ rating!

Add Your Comments to This Review

02/10/2012

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Molly R. in Falls Church, VA

Project: Clean Carpets or Rugs in a Home

Comments: Great job! I'd hire them again.

Add Your Comments to This Review

01/25/2012

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Christy O. in Fairfax Station, VA

Project: Clean Carpets or Rugs in a Home

Comments: Our carpets look absolutely wonderful! This is the 3rd pro I've had clean our carpets since we bought our house six months ago (2 active adults+3 dogs+1 baby+cream carpets=frequent cleaning needs) and this is the first time I am very pleased with the result. Kingstowne is definitely on the top of our list for all future carpet and upholstery cleaning needs. On top the the great work, I really appreciate that Steve is tech savvy enough to communicate over email, voicemail, and text. Online scheduling is great! The price was extremely reasonable and I was very satisfied with the customer service and the end result. Can't think of a negative!

Add Your Comments to This Review

11/26/2011

4.83

Quality: 4.5
Customer Service: 5.0
Value for Money: 5.0

Review by William W. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Owner showed up on time and did a terrific job. What's not to like? I'm sure he would have been able to achieve more dramatic results if my carpets had been heavily soiled or stained, but they weren't. The owner was very courteous and professional, and I highly recommend him.

Add Your Comments to This Review

11/18/2011

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Quick estimate, quick turnaround, complete explanation, highly professional job. Was disappointed that two stains could not be removed, but not faulting the contractor for that.

Add Your Comments to This Review

09/08/2011

3.67

Quality: 4.0
Customer Service: 4.0
Value for Money: 3.0

Review by a Homeowner in Springfield, VA

Project: Clean Carpets or Rugs in a Home

Comments: No comment.

Add Your Comments to This Review

09/07/2011

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Tami M. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Excellent service and wonderful customer service.

Add Your Comments to This Review

08/13/2011

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Richard E. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: have not yet received invoice


Your Comments: 
Receipt sent this morning via email. Thank you so much!

Update Your Comments to This Review

06/16/2011

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Andrew P. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Steve was responsive, thorough and a pleasure to work with. He stuck to his original quote even though the job took longer than he expected and had to come back a second day. We'll certainly will use him again and recommend him to all our friends.

Add Your Comments to This Review

03/18/2011

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Bonnetta H. in Burke, VA

Project: Clean Carpets or Rugs in a Home

Comments: I was very pleased with Steve's service and would recommend him to others. He was on time, professional and the quality of his work was done well and he went the extra mile. Thank you and I will be using his services again in the future.

Add Your Comments to This Review

12/09/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Julie C. in Fairfax, VA

Project: Clean Carpets or Rugs in a Home

Comments: he ws reasonaable and prodffesional and did and out standing job on the dirty carpets i walked in and asked my husband if i was in the wrong house my carpets were sparkling and te chair seat we had him clean great job very pleased with his wok overall

Add Your Comments to This Review

12/08/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Ralph P. in Falls Church, VA

Project: Clean Carpets or Rugs in a Home

Comments: Outstanding work. Steve communicated with me and my wife regularly prior to the work, then walked the job with me early in the morning before I headed to work at the college. He completed the work on time and within the original estimate. When I returned home later in the day, the carpets were clean and there was absolutely no mess anywhere. Steve will be returning to my home in January for some additional carpet cleaning. Dr. Ralph G. Perrino

Add Your Comments to This Review

12/02/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Margaret C. in Springfield, VA

Project: Clean Carpets or Rugs in a Home

Comments: Extremely professional and great results.

Add Your Comments to This Review

11/24/2010

3.17

Quality: 3.0
Customer Service: 3.5
Value for Money: 3.0

Review by a Homeowner in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: good job

Add Your Comments to This Review

11/15/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Kingstowne Carpet & Upholstery Cleaning was excellent. Steve Miller of Kingstowne Carpet Cleaning showed up exactly when he said he would. He did an excellent job. My carpet looks beautiful!

Add Your Comments to This Review

11/15/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Zakiya B. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Steve did an awesome job, and for a very reasonable price! I have two small children and he removed all stains and made my high-traffic areas look new. Thanks Steve!

Add Your Comments to This Review

11/04/2010

4.67

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.0

Review by a Homeowner in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Absolutely, Five stars.

Add Your Comments to This Review

10/31/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Arrived on time and did a great job, price was very reasonable.

Add Your Comments to This Review

10/27/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Brandon G. in Burke, VA

Project: Clean Carpets or Rugs in a Home

Comments: Punctual, great customer service, best price, awesome communications. Well done!

Add Your Comments to This Review

10/15/2010

4.83

Quality: 5.0
Customer Service: 4.5
Value for Money: 5.0

Review by John J. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Greatly Accommodating, great pricing, great carpet tech!

Add Your Comments to This Review

10/07/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Pat M. in Great Falls, VA

Project: Clean Carpets or Rugs in a Home

Comments: I had a very good experience with carpet cleaning by Steve Miller of Kingstowne Carpet & Upholstry Cleaning. Steve was prompt and made sure he was very careful to see that my new wood floors were not scratched by his equipment. He knows how carpets should be cleaned and did a very good job. I will certainly recommend him to my friends and family members.

Add Your Comments to This Review

10/05/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Vienna, VA

Project: Clean Carpets or Rugs in a Home

Comments: Steve was great to work with. He gave me a fair price and great work. Will use him again.

Add Your Comments to This Review

Date

Rating

Review

09/08/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Falls Church, VA

Project: Clean Carpets or Rugs in a Home

Comments: Responsible, tmely, informative, great job, pleasant to deal with

Add Your Comments to This Review

09/07/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Corey R. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Great job! Very Friendly!

Add Your Comments to This Review

09/02/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Arlington, VA

Project: Clean Upholstery and Furniture

Comments: Steve from Kingstowne was great. He showed up on time, did a fantastic job, and was able to handle my unique living situation with his equipment. I definitely recommend Kingstowne for your cleaning needs.

Add Your Comments to This Review

08/10/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Called before arriving at my residential address. Did an excellent job in cleaning my carpet.

Add Your Comments to This Review

08/03/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Springfield, VA

Project: Clean Carpets or Rugs in a Home

Comments: Outstanding service! Kept trying despite electrical problems with the house plugs. Came back in the evening to complete the job.

Add Your Comments to This Review

07/30/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Fort Belvoir, VA

Project: Clean Carpets or Rugs in a Home

Comments: great!

Add Your Comments to This Review

07/22/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Margo G. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Steve was extremely professional and pleasant to work with. He gave me an estimate over the phone which was exactly what the final bill was, he showed up promptly at the time we agreed on (7am), was done in the time frame I asked for since I needed to be out of the house by then, and had high standards for quality in cleaning the carpet, sofa, and spot treating a couple of places (even when it meant going over them a few extra times to make sure everything was out). I couldn't be happier and would certainly recommend him!

Add Your Comments to This Review

07/15/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Tom B. in Falls Church, VA

Project: Clean Carpets or Rugs in a Home

Comments: Extremely courteous and professional. They showed up when they said they would and did an excellent job.

Add Your Comments to This Review

07/06/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: He was very professional and I really appreciated the written assessment I received upon completion of the job. I know that I will have to get new carpet but I still have a pet at this time.

Add Your Comments to This Review

07/02/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: Very thorough! Steve worked very hard and was very professional.

Add Your Comments to This Review

05/12/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Tracy A. in Alexandria, VA

Project: Clean Carpets or Rugs in a Home

Comments: He was the nicest person I have ever dealt with. It was a great experience.

Add Your Comments to This Review

05/12/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Bill M. in Oakton, VA

Project: Clean Carpets or Rugs in a Home

Comments: Steve Miller is a professional! Well spoken, explains everything, does an excellent job and is priced fairly. I have no reservations about recommending Kingstowne to anyone and will utilize his services again when the occasion arises.

Add Your Comments to This Review

05/10/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Allison B. in Annandale, VA

Project: Clean Carpets or Rugs in a Home

Comments: Steve was very responsive to my request for an estimate. Then he showed up on time and did great work.

Add Your Comments to This Review

04/28/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Arlington, VA

Project: Clean Carpets or Rugs in a Home

Comments: Steve gave me a great price AND did a great job - showed up exactly on time, cleaned the carpet perfectly inclulding under light furniture I hadn't bothered to move, left the apt clean with the job well done, and called to let me know how it went. Couldn't have been happier with his work. Highly recommend.

Add Your Comments to This Review

04/27/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Masoud M. in Clifton, VA

Project: Clean Carpets or Rugs in a Home

Comments: Positively the best experience ever. I will tell anyone who needs Carpet cleaning. He made sure the job was done to our satisfaction. Thank You Steve.

Add Your Comments to This Review

04/22/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by Kristen W. in Chantilly, VA

Project: Clean Upholstery and Furniture

Comments: Steve fit me in even though it was a last minute request and did a beautiful job! He was extremely personable and his rates were much lower than any other quotes I received. I would highly recommend.

Add Your Comments to This Review

04/22/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner in Alexandria, VA

Project: Clean Upholstery and Furniture

Comments: Great service, very knowledgeable and accomodating to my needs. Highly recommend.

Add Your Comments to This Review

04/15/2010

4.5

Quality: 4.0
Customer Service: 4.5
Value for Money: 5.0

Review by a Homeowner in Springfield, VA

Project: Clean Carpets or Rugs in a Home

Comments: Great experience. Had no problems getting answers to all of my questions before scheduling job. The carpet is clean and looks great. This is the first time that I actually paid the amount that I was quoted.

Add Your Comments to This Review

04/12/2010

4.83

Quality: 5.0
Customer Service: 5.0
Value for Money: 4.5

Review by Sunder D. in Springfield, VA

Project: Clean Carpets or Rugs in a Home

Comments: Very pleasant experience. Once Mr. Miller entered the house after that he not only worked as a professional in his field but also as a family member by going out of his way at the time of unexpected situation that arose. Thank you Mr. Miller. PS: I am expected an email receipt from Mr. Miller as well as an estimate for sofas and upholstery cleaning!

Add Your Comments to This Review

04/01/2010

5.0

Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0

Review by a Homeowner

Project: Carpets or Rugs - Clean at Home

Comments: Great job was done for us here at the Church. Steve took the time to communicate with us, explain his equipment and products and we appreciated that. We have referred him to others.

Add Your Comments to This Review



“Kingstowne Carpet” is locally owned and operated and dedicated to providing A+ residential and commercial cleaning services to Kingstowne, Alexandria and surrounding areas. Our philosophy is to employ the mildest cleaning solutions and use only what is necessary to remove the dirt and stains from rugs, carpet and upholstery.Our cleaning process leaves virtually no residue to attract future dirt and will not irritate anyone who might be sensitive to strong odors or perfumes. The real secret to our success is excellent equipment and the vast experience that comes from many hours "on the carpet".

We are 
Alexandria's only Bane-Clene certified carpet cleaning
company.  The Bane-Clene System is a tested, proven and unique carpet cleaning system, which will safely freshen and clean your rugs, carpet and upholstery. Commonly referred to as "steam cleaning", the Bane-Clene system is a hot water extraction system which uses no abrasive brushes or harsh chemicals. Water pressure, temperature, and the pH of the cleaning agent are all carefully controlled. Bane-Clene leaves carpets soft, the texture restored, the colors brightened and better able to withstand future soiling. More than 95% of the moisture from cleaning is recovered with the Bane-Clene System. Carpets dry quickly, stay cleaner, and last longer. 

We know you are busy and finding a convenient time for cleaning can be difficult. We can set up morning appointments that allow you to work while we clean your carpet and furniture. We consider it an honor to be invited into your home and we will always treat it with care and respect.

Please call 703-298-1446 or email kingstownecarpet@cox.net for your free estimate or to learn more about our A+ commercial and residential services!  The owner of Kingstowne Carpet and Upholstery Cleaning is a lifelong Washingtonian and an Alexandria resident for the past 15 years. Kingstowne Carpet & Upholstery Cleaning has won the Angie's List Super Service Award for rug and carpet cleaning two years in a row (2012 and 2013)!

Website Builder